Feb 22, 2011

now that's what I call

customer service

I am placing myself in a cone of safety. Anything that I say can not be judged, criticized or frowned upon.

For Christmas this year, Archie really surprised me with a new iPod Touch.  We won't even talk about how sweet that thing is.  Let's talk about the customer service that apple provides.  Last Thursday, I dropped my touch.  It hit the step on the side and proceeded to grow an obscene black beard from the side of the screen.  YUCK  Archie took it to the UPS store on Friday to be boxed up and mailed to apple ... free of charge.  I received an e-mail yesterday (Monday) that they had received the Touch and they deemed it necessary to replace it with a brand new one.  Not talking about the fact that I was sweating bullets to see if they would even think about fixing it.  Never dreamed they'd send a new one.  Woke up to an e-mail this morning saying that FedEx would deliver that little darling today.  No lie, the truck rolls up at 10:00 am.  From UPS store to apple to me in all of 5 days (2 if you don't count the weekend AND the President's Day holiday)!!  Now that my friends is customer service!

Yes, I ordered a protective cover.
Let me tell you, there are a million to pick from.
With reviews that range from wouldn't wipe my bottom with it to it's so great it brings me lattes!
I went with this one ... a girl has to have stylish accessories!


Anonymous said...

Wow, I can't believe they would replace it. Apple is amazing, aren't they? Cute case too!

Catey said...

Awesome!! One of the reasons we have totally converted to all things Apple. :)